Reference

Understand the Rules Behind Your Account

These terms set out how dulyogel operates your account, handles your data, and manages access for supported regions in Indonesia. Availability depends on local law and eligible regions — check what applies to you before proceeding.

Account ConditionsData HandlingRegional AccessWallet PolicyPolicy Contact

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HOW WE HANDLE THIS

Data, Security and Account Retention

Here is how we manage the four things that matter most when it comes to your account and personal data. Each item below reflects our actual operating practice — not a marketing statement.

Data Storage

Your account data is stored on secured servers with access limited to verified internal teams. We do not sell or share personal data with third parties outside of what is required to process your DANA, OVO, or GoPay transactions.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your account settings without affecting core platform access.

Retention Period

Account data is retained for as long as your account is active and for a defined period after closure, in line with applicable Indonesian regulatory requirements. You can request a summary of what we hold at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings immediately — it freezes the account without closing it.

POLICY CONTACT PATHS

Reach Us on Policy Matters

If you have a question about your account conditions, data held on file, or a specific term that affects your access, reach out through any of the channels below. For policy-related requests — such as asking us to update, export, or delete data — live chat gives you the fastest acknowledgment. Email is suited for formal written requests that need a record.

What These Terms Actually Cover

dulyogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the conditions that govern how we run the platform and protect your access. Our terms cover account registration and identity verification, how we process transactions via DANA, OVO, and GoPay, and how we handle disputes if

1
something goes wrong on your end or ours. Access to the platform is subject to local law in Indonesia. Where regulations restrict access in certain areas, eligibility is determined by your location and the rules that apply there. We do not make blanket access promises —
2
what is available to you depends on what local law permits. When your account is flagged for review — for example, if an unusual transaction pattern is detected through your OVO or GoPay wallet — we may place a temporary hold while verification is carried out.
3
This is not a penalty; it is a process step. You will be notified via the contact channel on your account, and the review follows a defined sequence: initial flag, identity check request, confirmation, and resolution. Median review turnaround is not fixed and depends on how
4
quickly you respond to the verification request. Any changes to these terms are posted in the policy section of your account dashboard. Continued use of the platform after a terms update counts as acceptance. If you disagree with a change, you can close your account and
5
withdraw your wallet balance before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Legal Terms

Real questions from people checking their account rights and policy coverage. If yours is not here, contact us through live chat or email.

The current terms version is always available inside your account dashboard under Policy Documents. We update the version number each time a material change is made.

Send a data request via the email address in your account settings. Include your registered wallet name — DANA, OVO, or GoPay — so we can match your record quickly. We will respond within the timeframe local regulations require.

Yes. If you do not accept a terms change, you can close your account before the effective date. Your wallet balance is available for withdrawal during that window.

Yes. Access depends on local law and the eligible regions covered under current policy. If you are in Semarang or elsewhere in Indonesia, your eligibility is determined by what local regulations permit at the time.

A temporary hold may be placed while identity verification is carried out. You will be notified and asked to confirm your details. Once confirmed, the hold is lifted and the transaction continues normally.

Use live chat for fastest response or send a formal written request via email. Refer to your account settings page for the current support contact details and policy version number.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Behind Your Account

Data, Security and Account Retention

Data Storage

Cookie Use

Retention Period

Account Security

Reach Us on Policy Matters

Common Questions About Legal Terms

01 Where can I find the current version of dulyogel's terms?

02 How do I request a copy of the data dulyogel holds on me?

03 Can I close my account and withdraw my balance if I disagree with a terms update?

04 Does access to dulyogel depend on where I am in Indonesia?

05 What happens if my DANA or GoPay transaction is flagged during a policy review?

06 Who do I contact if I think there is an error in my account terms or data?

Legal

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